Get help

Contact support

On the web, open Support chat from the header. In the iOS app, use Get help in My Hives → Profile → Settings (gear). Older builds may keep it in an Account card. Both open the HiveTrade support conversation. Automated answers can be reviewed by the support team; request human help when needed.

For another question in the web support panel, choose Messages, then Start conversation. Your existing conversations remain available.

You can also email help@hivetrade.com. Include your account email and one line on what you tried.

When the web app is offline

After the site's offline page has been installed, a failed page navigation can show an offline explanation and a retry button. Reconnect before checking account state or placing an order. This page does not provide cached balances, positions or offline trading; it does not queue orders to send later.

Check your venue account too

Your money and positions live in your own Polymarket or Kalshi account. If a figure in HiveTrade and the balance at your venue do not agree, your venue account is the one that holds your money; mention both figures when you contact support. See Your money & wallet.